Shipping & Returns

Quick Information

All our clothes are made using repurposed and upcycled clothing. All idiosyncrasies, including wear, mending, and stains are part of the story of the fabric and overall garment. If needed, we can do our best to repair the garment, should there be any egregious issues.

 

Returns

Whilst we hope you will love everything that you order from us, we understand that sometimes something isn’t quite right. If this is the case you have 21 days to send it back to us.

All returns must be authorised by us before sending merchandise back. You must send a Refund and Return request to info@catherineandsons.com within 14 days of the order’s delivery date. Once we have authorised your request, we will email you the returns instructions.

You will be notified by email once your return has been received and processed.

 

Conditions 

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of C&S.

Original shipping fees are non-refundable. A refund will be issued to the original method of payment for the merchandise returned. We require up to 14 business days after receiving the merchandise at C&S to process the return. Financial institutions may require additional days to process the refund before funds are returned to the account. 

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with C&S within the above stated timeframe. Please note that C&S does not accept liability for returned goods.

We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.

 

Repairs

We want C&S clothing to last as long as possible. If you need an item repaired due to wear and tear please get in touch at info@catherineandsons.com