Shipping & Returns

Every piece is carefully handmade in our German studio. Because we believe in slow fashion and keeping our stock levels sustainable, many of our products are made-to-order.

  • Production Time: In-stock items are processed within 1–2 working days. Made-to-order items take approximately 1–2 weeks to be crafted before shipping. The estimated production time is always stated on the product page. If you need an order by a specific date, please contact us at [Your Email], and we will do our best to accommodate your request.
  • Shipping: We ship worldwide. All domestic orders within Germany are shipped via DHL. International orders are sent via DHL International and you will receive a tracking link as soon as your parcel leaves our studio.

Please note: For international orders outside the EU, duties and local taxes are the responsibility of the customer. We are not responsible for lost or damaged packages in transit, but please contact us if an issue arises so we can assist you.

Returns & Exchanges

We pour our hearts into making your lingerie, but we understand that sometimes a piece isn't quite right. You have 14 days from the date of delivery to return or exchange your order.

As a small, independent brand, we produce in very limited quantities. Therefore, we do not cover the cost of return shipping, unless the item received is faulty.

Conditions for Returns (Please Read Carefully):

 

To be eligible for a refund or exchange, items must meet the following strict criteria:

  1. Unworn & Original Condition: Items must be unworn, unwashed, and show no signs of use, makeup, deodorant, or perfume. All original garment tags must still be attached.
  2. Hygiene Rules for Bottoms: For health and hygiene reasons, all panties, thongs, and bodysuits are dispatched with a protective hygiene liner or sealing thread. Please try on all bottoms over your own underwear. If the hygiene seal or thread is removed, broken, or tampered with, the item is strictly non-refundable and cannot be exchanged.
  3. Made-to-Order vs. Custom-Made: Standard-sized made-to-order items can be returned. However, the right to return or exchange is excluded for custom-made goods (items tailored to your specific measurements or customized outside of our standard size chart).
  4. Sale Items: Items purchased on sale can only be exchanged for another item or store credit; they are not eligible for cash refunds.
How to Return or Exchange:
  1. Please email us at contact@catherineandsons.com within 14 days of receiving your package. Include your order number, which items you are returning, and whether you would like a refund or an exchange (and the new size requested).
  2. Once your return is approved, securely pack the items.
  3. Ship the parcel back to us using the carrier of your choice. We strongly recommend using a tracked shipping service and retaining your proof of postage, as the items remain your responsibility until they reach our studio.
Refunds:

Once we receive and inspect your return, we will notify you via email. If the items meet our hygiene and condition standards, your refund (excluding original shipping costs) will be processed automatically to your original payment method within 7–10 business days.